Help Center & FAQ

Everything you need to know about your D.Franklin® shopping experience.

How can I track my order?

Once your order is shipped, you will receive a confirmation email containing a tracking link. You can also view your order status by logging into your account on our website.

What is the return policy?

We offer a 14-day return window from the date of delivery. Items must be in their original condition, unworn, and with all tags and packaging intact to be eligible for a refund.

Which payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and localized payment options like Klarna for flexible financing.

Do you offer international shipping?

Yes, D.Franklin® ships worldwide. Shipping costs and delivery times vary depending on the destination country and will be calculated at checkout.

Are your sunglasses UV protected?

Absolutely. All D.Franklin® eyewear features high-quality lenses that provide UV400 protection, shielding your eyes from both UVA and UVB rays.

How do I care for my D.Franklin® sneakers?

We recommend cleaning your sneakers with a damp cloth and mild soap. Avoid machine washing or using harsh chemicals to preserve the integrity of the materials.